Motorhome Camber Issues - Part 4

 So you are up to speed

Timeline so far

6th November 2022 - noted the passenger LHS tire is badly worn on the outer edge suggesting a wheel alignment issue. Investigation on the Iveco Motorhome groups finds this is a very common issue requiring the fitment of a "Camber Kit" fitted under warranty by Iveco Australia. We have already booked an annual service/40,000km Service - only driven 5,500km.

13th December 2022 - Bought to the attention of Iveco Newcastle. Informed by the Service Advisor that  Iveco Newcastle unable to perform a wheel alignment and request we take our Motorhome to one of their suggested businesses. Unable to find anyone available until February, but a family member recommended Spencer's Truck & Bus Wheel Alignment & Spring Service who could fit us in January.

11th January 2023 - Spencer's note the requirement of a OEM "Camber Kit" to be fitted to the motorhome as the are unable to perform the alignment. They supply us a report for Iveco Newcastle.

11th January 2023 - After leaving Spencer's we dropped the report with Iveco Newcastle whose Service Advisor tell us that it will be lodged with Iveco Australia for warrantee approval.

30th January 2023 - A phone call to Iveco Newcastle Service Advisor found that the report from Spencer's Truck and Bus, we provided Iveco Newcastle, on the 11/2/23  has been "misplaced". So the warranty claim to Iveco Australia was not lodged, delaying resolution a further 19 days. We immediately emailed the report to the Iveco Newcastle Service Advisor and now we wait.....

11th February 2023 - Phoned Iveco Newcastle Service Advisor at 10:30am yesterday and neither of the two gentlemen who are managing our claim were available to take my enquiry and was told I'd be called back.......  

UPDATE

Still Waiting.

16th February 2023 - 10:40AM Phoned Iveco Newcastle Service Advisor where I found out that the Service Manager had not responded to his request and they would call me back.

16th February 2023 - 12:48PM The Service Advisor calls and requests some photographs, so I send the ones I took back in October.

Something is not right

16th February 2023 - 3:17PM Receive an email request form the Service Advisor for side views of the tyre wear. I take more photos along with one using a engineers rule measuring tread depth.

Drivers side tread is almost 5mm deep - Passengers side tread is barely 1mm

Drivers Front tyre looks fine

Blind Freddy can see the difference

17th February 2023 - 10:25AM - An email form the Service Advisor asking for the brand, model and size of the Tyres.

17th February 2023 - 3:27PM Great News! Heather receives a phone call followed by an email. The Warranty install of a Camber Kit has been approved by Iveco Australia and we are booked for fitting on the 8th of March.

Not so great! What has been a common issue for the last 5+ years has taken 85 days (12 Weeks and 1 Day) for resolution!