Motorhome Camber Issues - Part 3

We have joined the well worn path of many other new Sunliner Iveco owners who have a tyre wear issue, a result of a "Camber Issue". There is insufficient adjustment and the vehicle is in need of a "Camber Kit', fitted under warranty by Iveco to fix the problem. This is a well known common problem that nobody wishes to own up to.

In our case, this has resulted in a worn out tire, the cancellation of our trips to the Blue Mountains and Melbourne and quite a bit of waisted time.

Let's hope this is over by April as we are invited to Antennapalooza and a milestone birthday party.

Timeline so far

6th November 2022 - noted the passenger LHS tire is badly worn on the outer edge suggesting a wheel alignment issue. Investigation on the Iveco Motorhome groups finds this is a very common issue requiring the fitment of a "Camber Kit" fitted under warranty by Iveco Australia. We have already booked an annual service/40,000km Service - only driven 5,000km.

13th December 2022 - Bought to the attention of Iveco Newcastle (IN). IN unable to perform a wheel alignment and request we take our Motorhome to one of their suggested businesses. Unable to find anyone available until mid January, but a family member recommended Spencer's Truck & Bus Wheel Alignment & Spring Service who could fit us in January.

11th January 2023 - Spencer's note the requirement of a OEM "Camber Kit" to be fitted to the motorhome as the are unable to perform the alignment. The supply us a report for Iveco Newcastle.

11th January 2023 - After leaving Spencer's we dropped the report with Iveco Newcastle who tell us that it will be lodged with Iveco Australia for warrantee approval.

30th January 2023 - A phone call to Iveco Newcastle found that the report we logged with Iveco Newcastle on the 11/2/23 from Spencer's Truck and Bus has been "misplaced", so the warranty claim to Iveco Australia was not lodged, delaying resolution a further 19 days. We immediately emailed the report and now we wait.....

11th February 2023 - Called Iveco Newcastle 10:30am yesterday and neither of the two gentlemen who are managing our claim were available to take my enquiry and was told I'd be called back....... Still Waiting. 

13th February 2023 - I will call again.....